Privacy Policy
Your privacy matters to us. Here's how we protect and handle your personal information when you use our business education services.
Information We Collect
When you engage with our business education platform, we collect information that helps us provide better learning experiences and support your entrepreneurial journey.
Personal Information
We collect details you provide directly, such as your name, email address, phone number, and business background when you enquire about our programs or register for courses.
Learning Analytics
To improve your educational experience, we track progress through course materials, completion rates, and engagement patterns. This helps us tailor content to different learning styles and business sectors.
Technical Information
Standard web data including IP addresses, browser types, device information, and usage patterns help us maintain platform security and optimise performance across different devices.
How We Use Your Information
Your information serves specific purposes related to delivering quality business education and maintaining our learning community.
- Providing access to course materials and educational resources
- Sending programme updates, learning resources, and relevant business insights
- Customising your learning experience based on your business interests
- Processing payments and managing your account
- Responding to enquiries and providing customer support
- Improving our courses and developing new educational content
- Ensuring platform security and preventing fraud
We don't use your personal information for advertising purposes or share it with marketing companies. Our focus remains on education and helping you develop practical business skills.
Information Sharing and Disclosure
We limit information sharing to situations that directly support your learning experience or meet legal requirements under Australian privacy laws.
Educational Partners
Some courses involve guest instructors or industry mentors. We may share relevant information to personalise their guidance, but only with your consent and within the scope of the educational programme.
Service Providers
We work with trusted Australian companies for payment processing, email communications, and platform hosting. These providers operate under strict confidentiality agreements and can only use your information for specified services.
Legal Requirements
We may disclose information when required by Australian law, court orders, or to protect the rights and safety of our learning community.
Your Privacy Rights
Under Australian privacy legislation, you have specific rights regarding your personal information. We've made it straightforward to exercise these rights.
- Access your personal information and understand how we use it
- Request corrections to inaccurate or outdated information
- Delete your account and associated personal data
- Opt out of non-essential communications while maintaining course access
- Request a copy of your information in a portable format
- Lodge complaints about privacy practices
To exercise any of these rights, contact our privacy team using the details below. We respond to all requests within 30 days and provide clear explanations of any actions taken.
Data Security and Storage
We protect your information using industry-standard security measures appropriate for educational institutions handling sensitive business information.
Security Measures
Our platform uses encrypted connections, secure servers, and regular security audits. Access to personal information is limited to authorised staff who need it for educational support purposes.
Data Retention
We keep your information for as long as your account remains active or as needed to provide educational services. After account closure, we retain essential records for seven years to meet Australian business requirements, then securely delete all remaining data.
International Transfers
Your information is primarily stored on Australian servers. When we use international service providers, we ensure they meet Australian privacy standards and have appropriate data protection measures in place.
Cookies and Tracking
We use cookies and similar technologies to enhance your learning experience and improve our platform's functionality.
Essential Cookies
These cookies are necessary for basic platform functions like logging in, accessing course materials, and maintaining your session. They can't be disabled without affecting core functionality.
Analytics Cookies
We use analytics to understand how students engage with course content, which helps us improve educational materials and identify areas where additional support might be helpful.
You can manage cookie preferences through your browser settings. However, disabling certain cookies may limit platform functionality and your ability to access some course features.
Updates to This Policy
We review and update this privacy policy annually, or when significant changes occur in how we handle personal information. Changes reflect evolving privacy laws, new educational technologies, or improvements to our services.
When updates are made, we notify enrolled students via email and post the revised policy on our website. Significant changes include a summary explaining what's different and how it might affect you.
Continued use of our platform after policy updates indicates acceptance of the revised terms. If you disagree with changes, you can contact us to discuss concerns or close your account.
Privacy Questions or Concerns?
Contact our Privacy Officer for assistance with any privacy-related matters:
Address: 1/62 Sydney St, Mackay QLD 4740, Australia
Phone: +61 2 6765 7088
Email: privacy@elafionera.com
We respond to all privacy enquiries within 48 hours during business days.
This privacy policy is effective as of January 15, 2025, and was last updated on January 15, 2025.